1. Overview

This Refund Policy explains the circumstances under which JidoQ (Pty) Ltd ("we", "us", "our") provides refunds for paid subscriptions to the webProfile CV website builder ("Service"). All subscriptions are billed in South African Rand (ZAR) via PayFast and include VAT at the prevailing rate. This Policy forms part of our Terms of Service.

2. Subscription Plans

We offer two auto-renewing plans:

You may switch plans at any time; changes take effect at the next billing cycle. No prorated refunds are issued for mid-cycle plan changes.

3. First-Month Activation (Monthly Plan)

Building and editing is free — no credit card is required and nothing is charged until you choose to publish.

On the Monthly plan, your first month costs R5 (an activation charge required by PayFast to activate recurring billing). From day 30 the subscription renews at R30/month. On the Yearly plan, R330 is charged in full at checkout and no trial applies.

4. Cooling-Off Period (ECTA Section 44)

Because our subscriptions are concluded electronically, section 44 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") gives you (as a consumer) the right to cancel a subscription within 7 days after the date of conclusion of the agreement, without reason and without penalty. If you exercise this right we will refund all payments you have made under that subscription within 30 days of the cancellation.

Note: the separately-mentioned 5-business-day cooling-off in section 16 of the Consumer Protection Act 68 of 2008 ("CPA") applies only to sales resulting from direct marketing; if your subscription resulted from direct marketing, that right applies in addition and does not duplicate the ECTA right.

To exercise the cooling-off right, email support@webprofile.app (or use the cancel control in your account) within 7 days of the payment. This right applies to the initial subscription and to any renewal payment concluded as a new electronic transaction.

5. Refund Eligibility

5.1 Monthly Subscriptions

Monthly subscriptions are non-refundable for partially used months. If you cancel, your access continues until the end of the current billing period; no refund is issued for unused days.

5.2 Annual Subscriptions

Annual subscriptions may be eligible for a pro-rata refund if you cancel more than 30 days before the renewal date. The refund amount equals: (remaining full months ÷ 12) × annual price paid, minus a R50 administration fee. No refunds are issued within 30 days of renewal.

5.3 Service Failure (CPA Section 54)

You have the right to timely delivery of quality service under section 54 of the CPA. If the Service experiences downtime exceeding 24 consecutive hours due to our infrastructure (excluding Cloudflare outages, force majeure, or scheduled maintenance), you may request a pro-rata credit or refund for the affected period. Contact support within 7 days of the incident. If we repeatedly fail to deliver the service properly and fail to remedy it, you may cancel the agreement on 7 days' written notice under CPA s 54(1)(b).

Nothing in this Policy limits your CPA section 55/56 rights regarding defective goods or the six-month return right where applicable, or your ECTA Chapter VII rights — any clause that conflicts with those rights is void to that extent.

5.4 Billing Errors

Duplicate charges, incorrect amounts, or charges after valid cancellation will be refunded in full within 5 business days of verification.

6. Non-Refundable Circumstances

Refunds are not provided for:

7. Cancellation Process

To cancel your subscription:

  1. Sign in to your webProfile account
  2. Go to Settings → Billing → Cancel Subscription
  3. Confirm cancellation; you will receive an email confirmation

Cancellation stops future charges. Access continues until the period you paid for ends. No further action is required. You may also email support@webprofile.app to request cancellation.

8. Refund Request Procedure

To request a refund under this Policy:

  1. Email support@webprofile.app with your account email, transaction ID(s), and reason
  2. We will acknowledge within 2 business days
  3. Eligible refunds are processed to the original payment method within 10 business days
  4. PayFast may take an additional 3–5 business days to reflect on your statement

9. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank or PayFast. Chargebacks filed without prior contact may result in account suspension and loss of any refund eligibility. We will contest unfounded chargebacks with evidence of Service delivery.

10. Price Changes

We may adjust subscription prices with 30 days' notice via email and in-app notification. If you disagree with a price increase, you may cancel before the new price takes effect and receive a pro-rata refund for any prepaid unused period (annual plans only).

11. Promotional & Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are subject to the same refund rules, but refunds are calculated based on the discounted price paid, not the standard list price. Lifetime deals (if ever offered) are non-refundable after the cooling-off period.

12. Tax & VAT

Refunds include the VAT component. We will issue a credit note per SARS requirements. VAT refunds are processed through our tax returns; you do not need to claim separately.

13. Jurisdiction & Consumer Rights

This Policy is governed by South African law. Nothing in this Policy limits your statutory rights under the Consumer Protection Act 68 of 2008, POPIA, or ECTA Chapter VII (which applies irrespective of any chosen legal system — ECTA s 47). Disputes are resolved per the Terms of Service (arbitration in Johannesburg), without prejudice to your right to approach the National Consumer Commission, a provincial consumer protection authority, or the Information Regulator.

14. Contact

Billing questions or refund requests:

Email: support@webprofile.app
JidoQ (Pty) Ltd
JidoQ (Pty) Ltd, registered office: [address available on request — CIPC-registered company]

For general support: support@webprofile.app