1. Overview

This Refund Policy explains the circumstances under which JidoQ (Pty) Ltd ("we", "us", "our") provides refunds for paid subscriptions to the webProfile CV website builder ("Service"). All subscriptions are billed in South African Rand (ZAR) via PayFast and include VAT at the prevailing rate. This Policy forms part of our Terms of Service.

2. Subscription Plans

We offer two auto-renewing plans:

You may switch plans at any time; changes take effect at the next billing cycle. No prorated refunds are issued for mid-cycle plan changes.

3. Free Trial & Evaluation Period

New users receive a 14-day free trial of the full Service (no credit card required). During the trial, you may cancel anytime with no charge. If you do not cancel before the trial ends, your chosen subscription begins automatically and the first payment is processed.

4. Cooling-Off Period (Consumer Protection Act)

Under Section 16 of the South African Consumer Protection Act 68 of 2008 ("CPA"), you have a 5-business-day cooling-off period from the date of your first paid transaction to cancel for a full refund, no questions asked. This applies only to the initial purchase, not renewals. To exercise this right, contact billing@webprofile.app within 5 business days.

5. Refund Eligibility

5.1 Monthly Subscriptions

Monthly subscriptions are non-refundable for partially used months. If you cancel, your access continues until the end of the current billing period; no refund is issued for unused days.

5.2 Annual Subscriptions

Annual subscriptions may be eligible for a pro-rata refund if you cancel more than 30 days before the renewal date. The refund amount equals: (remaining full months ÷ 12) × annual price paid, minus a R50 administration fee. No refunds are issued within 30 days of renewal.

5.3 Service Failure

If the Service experiences downtime exceeding 24 consecutive hours due to our infrastructure (excluding Cloudflare outages, force majeure, or scheduled maintenance), you may request a pro-rata credit or refund for the affected period. Contact support within 7 days of the incident.

5.4 Billing Errors

Duplicate charges, incorrect amounts, or charges after valid cancellation will be refunded in full within 5 business days of verification.

6. Non-Refundable Circumstances

Refunds are not provided for:

7. Cancellation Process

To cancel your subscription:

  1. Sign in to your webProfile account
  2. Go to Settings → Billing → Cancel Subscription
  3. Confirm cancellation; you will receive an email confirmation

Cancellation stops future charges. Access continues until the period you paid for ends. No further action is required. You may also email billing@webprofile.app to request cancellation.

8. Refund Request Procedure

To request a refund under this Policy:

  1. Email billing@webprofile.app with your account email, transaction ID(s), and reason
  2. We will acknowledge within 2 business days
  3. Eligible refunds are processed to the original payment method within 10 business days
  4. PayFast may take an additional 3–5 business days to reflect on your statement

9. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank or PayFast. Chargebacks filed without prior contact may result in account suspension and loss of any refund eligibility. We will contest unfounded chargebacks with evidence of Service delivery.

10. Price Changes

We may adjust subscription prices with 30 days' notice via email and in-app notification. If you disagree with a price increase, you may cancel before the new price takes effect and receive a pro-rata refund for any prepaid unused period (annual plans only).

11. Promotional & Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are subject to the same refund rules, but refunds are calculated based on the discounted price paid, not the standard list price. Lifetime deals (if ever offered) are non-refundable after the cooling-off period.

12. Tax & VAT

Refunds include the VAT component. We will issue a credit note per SARS requirements. VAT refunds are processed through our tax returns; you do not need to claim separately.

13. Jurisdiction & Consumer Rights

This Policy is governed by South African law. Nothing in this Policy limits your statutory rights under the Consumer Protection Act, POPIA, or the Electronic Communications and Transactions Act 25 of 2002. Disputes are resolved per the Terms of Service (arbitration in Johannesburg).

14. Contact

Billing questions or refund requests:

Email: billing@webprofile.app
JidoQ (Pty) Ltd
South Africa, South Africa

For general support: support@webprofile.app